Last updated: 1st October 2026

Welcome to FiveDinners! Every week we provide our customers with healthy, affordable and delicious meal plans that are simple to prepare and take the stress out of getting dinner on the table.

FiveDinners Terms of Service

1. About FiveDinners and These Terms

These Terms of Service (“Terms”) govern your use of the FiveDinners website, mobile applications, subscriptions, recipes, meal plans and related services (“Services”).

The Services are provided by Five Dinners Limited, trading as FiveDinners, a company registered in England and Wales under company number 13048251 (“we”, “us” or “our”).

You can contact us about the Services, subscriptions or complaints through the contact page on our website or App.

You must be aged 18 or over and legally capable of entering into a contract to create an account or purchase a subscription.

Please read these Terms before registering or subscribing. By doing so, you agree to these Terms. If you do not agree, you must not register, subscribe or continue using the Services.

Our Privacy Policy explains how we collect, use and protect personal information. Acceptance of these Terms does not constitute consent to marketing or to any processing that requires separate consent.

Nothing in these Terms affects your statutory consumer rights.

2. Changes to These Terms

We may update these Terms to reflect changes in law, security requirements, technology or the way we provide the Services.

We will give reasonable advance notice of changes that materially affect your rights or use of the Services, normally by email or an appropriate notice within the Services. Changes needed urgently for legal or security reasons may take effect sooner, with an explanation where reasonably practicable.

Changes will not retrospectively remove rights you have already acquired.

3. Accounts and Security

You must provide accurate registration information and keep it reasonably up to date.

Keep your login details confidential and take reasonable steps to prevent unauthorised access. Contact us promptly if you believe your account has been compromised.

You are responsible for your use of your account and for any use you authorise. You are not automatically responsible for unauthorised activity simply because it occurred through your account.

We may temporarily restrict access where reasonably necessary to investigate suspected compromise, prevent misuse or protect the Services. Where appropriate, we will explain the restriction and help you restore secure access.

You may request account deletion through the account controls or contact routes available in the Services. Deletion will permanently remove saved meal plans, preferences and other account information. We may retain information where permitted or required by law, as explained in our Privacy Policy.

Account deletion and subscription cancellation are separate processes. Before deleting your account, cancel any active subscription using the relevant method in section 7. Removing the App from your device does not cancel a subscription.

4. Mobile Applications

You are responsible for having a compatible device, supported operating system and internet connection. Relevant technical requirements will be made available before purchase where required.

We may provide updates for security, compatibility or functionality. Some updates may be necessary to continue using the App. We will give reasonable notice of material compatibility changes where practicable and will not use updates to remove your statutory rights or materially reduce a paid service without an appropriate remedy.

You can manage optional permissions, such as notifications, through your device settings. Disabling a permission may affect the features that depend on it.

Your network provider’s data and connection charges remain your responsibility.

Where you obtain the App through Apple, Google or another app marketplace (“App Store”), the relevant store’s terms and applicable application licence also apply. Store procedures govern purchases made through that store, subject to applicable law and your statutory rights.

FiveDinners is responsible for supporting its Services. App Store providers do not provide FiveDinners support except where their terms or the law require otherwise.

5. Intellectual Property and Permitted Use

The Services and their content, including software, designs, branding, photographs, videos, recipe text and meal plans, belong to FiveDinners or its licensors and are protected by applicable intellectual property laws.

While you have authorised access, you may use the Services for personal, household and non-commercial purposes. You may save or print content where the Services allow this for your own household use only.

Unless we give permission, you must not:

• Sell, commercially exploit or redistribute our content.
• Reproduce parts of the Services or publish our content for others to access.
• Scrape, harvest or systematically extract content or data.
• Remove ownership or copyright notices.
• Reverse engineer or decompile our software, except where permitted by law.

These restrictions do not prevent uses that applicable law expressly permits.

6. Acceptable Use

You must not use the Services to:

• Break the law or infringe another person’s rights.
• Bypass security, access restrictions or payment requirements.
• Introduce malicious software or interfere with the operation of the Services.
• Obtain unauthorised access to accounts or information.
• Upload unlawful, threatening or abusive material.
• Misrepresent your identity or entitlement to a subscription or organisation-funded access.

Any restriction, suspension or termination for misuse will be handled under section 9.

7. Subscriptions, Billing and Renewals

This section applies to paid subscriptions and related trials. Organisation-funded free access is covered in section 8.

Prices and renewal

The price, applicable taxes, billing period, renewal arrangements and any trial conditions will be clearly displayed before you subscribe.

Subscription fees are payable in advance. Unless stated otherwise at purchase, subscriptions automatically renew for the same billing period until cancelled.

Free or discounted trials may convert into paid subscriptions unless cancelled before they expire. The price, first payment date and cancellation arrangements will be displayed before the trial begins.

Managing and cancelling subscriptions

Subscriptions purchased directly from FiveDinners may be managed or cancelled through your FiveDinners account or by contacting us.

Subscriptions purchased through an App Store must be managed or cancelled through the relevant store account, following its procedures. We can assist with information, but our ability to change an App Store purchase depends on that store’s permissions.

You may cancel automatic renewal at any time. Unless you exercise a statutory cancellation right or another right to end the contract earlier, your access will continue until the end of the current paid billing period, after which no further renewal payment will be taken.

Cancelling your subscription does not automatically delete your FiveDinners account, please contact us for full data deletion.

Price changes

We may change subscription prices for future renewal periods by giving reasonable advance notice of the new price and when it will apply. You may cancel before the change takes effect. A price increase will not change the price of a billing period you have already paid for.

App Store price changes are also subject to the relevant store’s procedures and any consent requirements.

Refunds

Except where required by law or expressly provided in these Terms, subscription payments and one-off payments are non-refundable. Fees cover access to the Services during the relevant billing period, regardless of usage. Non-use or cancellation after a billing period has begun does not, by itself, entitle you to a refund for that period.

You may cancel automatic renewal at any time. Cancellation takes effect at the end of your current paid billing period, with access remaining available until then.

Refund requests for subscriptions purchased through an App Store should be submitted through that store and are subject to its applicable refund policies.

Your statutory cancellation and refund rights remain unaffected.

8. Organisation-Funded Access

Eligible users may receive free access through a participating private or public organisation or employer.

Eligibility, the period of access and any restrictions will be explained when you register or activate your access. You must provide accurate information about your eligibility.

Free access may end when the agreed period expires, the organisation’s arrangement with FiveDinners ends, or you no longer meet the eligibility requirements. We will give notice where reasonably practicable.

Organisation-funded access will not automatically become a paid subscription. To continue on a paid basis, you must actively subscribe and agree to the applicable price and terms or simply let your subscription expire to avoid any payment.

Eligibility for organisation-funded access, including participating organisations and eligible locations, may change over time. Becoming eligible or discovering that you qualify does not retrospectively convert a paid subscription into free access or entitle you to a refund of previous subscription payments, except where required by law.

If eligible, you may cancel your paid subscription and register for organisation-funded access under the arrangements available at that time. Activating free access does not automatically cancel an existing paid subscription. You must cancel it separately through FiveDinners or the relevant App Store, depending on where it was purchased.

Our Privacy Policy explains any personal information shared with the participating organisation.

9. Suspension and Termination

We may suspend or end access where reasonably necessary because of:

• A serious or repeated breach of these Terms.
• Fraud, unlawful activity or reasonable grounds to suspect harmful misuse.
• A security incident or threat, including malware, ransomware, unauthorised access or other cyberattacks.
• A legal or regulatory requirement.
• Non-payment of a valid subscription charge.

We may also temporarily suspend access for essential maintenance, security updates, platform migration or replacement of technology needed to operate the Services safely and reliably.

Any action will be proportionate to the circumstances. Where appropriate, we will explain the reason and give you a reasonable opportunity to resolve the issue. Urgent security, technical, legal or safety concerns may require immediate action without advance notice.

10. User Content

You retain ownership of reviews, comments, photographs, recipes and other material you submit (“User Content”).

You grant FiveDinners a non-exclusive, worldwide, royalty-free licence to store, reproduce, format and display your User Content as reasonably necessary to operate the features through which you submit it. We may allow service providers to process it for these purposes.

Reviews and comments submitted and or posted to FiveDinners may also be quoted on our website, social media and in promotional materials. We may shorten quotations without changing their meaning but may include your forename and county. We do not include your email address or other private account information.

We seek separate permission before using your family-name, identifiable photograph or information revealing your health in promotional materials, or using content submitted privately. You may contact us to request that we stop using your reviews or comments in future promotions.

This licence may transfer to a purchaser or successor if FiveDinners or the relevant business is sold, merged or reorganised, subject to the same purposes, restrictions and your applicable rights.

You must have the necessary rights and permissions to submit User Content. It must not infringe another person’s rights, intellectual property or disclose information without authority or break the law.

We may remove or restrict User Content where reasonably necessary to enforce these Terms, protect users, comply with the law or be deemed inappropriate or not of the required quality standard. By submitting User Content does guarantee it will be used or publicly shared and remains at the discretion of FiveDinners.

When you delete User Content or ask us to stop using it for promotion, we will stop the relevant use and take reasonable steps to remove it from materials we control. We cannot recall materials already distributed or copies independently shared by others. Limited copies may remain temporarily in backups or where lawful retention is necessary.

11. Nutritional and Dietary Information

FiveDinners provides recipes, meal-planning tools and general food and nutrition information as a guide. The Services do not provide individual medical advice, diagnosis, treatment or a personalised clinical diet, and do not replace advice from a qualified healthcare professional.

We take reasonable care in preparing our content, but recipes, dietary categories, allergen information and nutritional values may contain mistakes, omissions or incorrect classifications. Content may be produced with assistance from automated systems or artificial intelligence, which can also make errors. You must not rely solely on a recipe title, label, category or filter to determine whether a meal is suitable.

Before preparing or serving a meal, you must check the complete recipe and every ingredient, including garnishes, sauces and substitutions, against the dietary needs of everyone who will eat it. Check current manufacturer labels, allergen warnings and cross-contamination information each time. A label such as “nut-free” does not replace these checks. If information is unclear or conflicting, do not prepare or serve the meal to someone with the relevant allergy or dietary restriction until its suitability has been established.

Nutritional values and portion sizes are estimates and may vary with ingredient brands, quantities, substitutions and preparation methods. We do not promise that a recipe will meet your individual needs or achieve a particular health, weight or nutritional outcome.

Categories relating to pregnancy, menopause, diabetes or other health needs provide general guidance rather than confirmation that a recipe is medically appropriate for you. Seek advice from a qualified healthcare professional where you have a medical condition, allergy, intolerance or specific dietary requirement. Do not change prescribed treatment or medication based on the Services.

You are responsible for the ingredients you select and for storing, handling and cooking food safely, including when preparing food for others. We cannot verify the composition or handling of the products you use, or the conditions in your kitchen.

We are not responsible for harm caused solely by your substitutions, unsafe food handling or failure to follow clear safety instructions, where no breach of our legal duties contributed to that harm.

You must check each recipe and the ingredients you use against your dietary requirements, allergies and health needs before preparing or serving it as errors in the recipes may happen. This requirement does not remove our obligation to exercise reasonable care or limit any liability that cannot lawfully be excluded. Your statutory rights remain unaffected.

12. Service Availability and Changes

We aim to provide a reliable service, but access may be interrupted by maintenance, updates, technical faults or events outside our reasonable control.

We will take reasonable steps to minimise disruption and restore access. Where practicable, we will give notice of planned work likely to cause significant interruption, however for urgent or immediate work notice may be unavailable.

13. Our Responsibility to You

We will provide the Services with reasonable care and skill. Where applicable, digital content must meet the standards required by law, including matching its description and being of satisfactory quality and fit for a purpose made known to us and accepted.

We are not responsible for losses that were not reasonably foreseeable or for losses caused solely by your own conduct where no breach of our legal duties contributed.

The Services are supplied for personal and household use. We are not responsible for business losses arising from commercial use contrary to these Terms, such as lost business profits, revenue or opportunities.

14. Complaints

If you are dissatisfied with the Services, please contact us using the details in section 1 and explain the issue.

We will consider your complaint and seek to resolve it fairly.

15. Governing Law and Your Courts

These Terms are governed by the laws of England and Wales.

16. Transfer of the Agreement

We may transfer our rights and obligations to another organisation, provided this does not reduce your rights or the safeguards under your contract. We will notify you where required and explain any material effect.

You may transfer your contractual rights or obligations only with our agreement, which we will not unreasonably withhold.

17. Other Important Terms

These Terms, together with the subscription or access details agreed when you register or purchase, form the agreement governing your use of the Services. They do not exclude binding pre-contract information, liability for misrepresentation or any rights that cannot lawfully be excluded.

If a provision is found unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.

If we do not immediately enforce a provision, that does not mean we have given up the right to enforce it later.

Except where an applicable App Store licence provides otherwise, these Terms do not give anyone other than you and FiveDinners rights to enforce the agreement.

Any separate agreement between FiveDinners and an organisation funding access governs that organisation’s relationship with us. It does not remove the rights given to individual users under these Terms or applicable law.ls or ingredients provided through the Site.

Contacting FiveDinners

For questions or comments regarding these Terms, please contact the FiveDinners team here.