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Terms of Service

Last updated: 8th October 2020

You can also read our Privacy Policy here.

Welcome to FiveDinners! Every week we provide our customers with healthy, affordable and delicious meal plans that are simple to prepare and take the stress out of getting dinner on the table.

Acceptance of Terms of Service

These Terms of Service are entered into between you and FiveDinners Limited (“FiveDinners”, “we”, “us” or “our”). These Terms of Service, together with any documents incorporated by reference (collectively, “Terms” or “Agreement”) govern your access to and use of the FiveDinners website www.FiveDinners.com and mobile application including any content, functionality, subscriptions and services offered on or through the Site (collectively, referred to as “Services”). PLEASE READ THE THESE TERMS CAREFULLY BEFORE ACCESSING AND USING OUR SITE OR ANY SERVICES.

YOU AGREE THAT BY ACCESSING AND USING THE SITE AND SERVICES, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OR ACCESS THE SITE.

This Site is offered and available to users who are 18 years of age or older. By using the Site, you represent that you are of legal age to form a binding contract with FiveDinners and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

We always welcome your feedback. If you have any questions about these Terms, please email us via the website here.

Changes to the Terms of Service

FiveDinners may change or modify these Terms at any time in our sole discretion. When we make a change or modification to the Terms, we will post the current Terms on the Site. The changes take effect when we post the Terms on the Site and shall apply to all access and use of the Site thereafter. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page when you access the Site so you are aware of any changes, as they are binding on you. The date of the most recent update will be indicated.

Charitable Giving

FiveDinners supports The Sick Children’s Trust charity and has committed to donate 5% pre-tax profits of FiveDinners for the year ending March 31st 2021. Find out more about the charity here.

1. Accessing the Site; Location

By accessing and using our Site, you agree to these Terms. This Agreement defines your rights and responsibilities as a user (“User”) of the Site.

To access the Site or some of the resources it offers, and to access Services, you may need to register and to provide certain registration details or other information. It is a condition of your use of the Site that all the information you provide on the Site is correct, current, and complete. You agree that all information you provide to register with the Site or otherwise is governed by our PRIVACY POLICY and you consent to all actions we take with respect to your information consistent with our Privacy Policy

Registration as a User of the Site results in your personal information being stored and processed in the United kingdom. FiveDinners is based the United Kingdom. Access to the Site may not be legal by certain persons or in certain countries. If you access the Site from outside the United kingdom, you do so on your own initiative and are responsible for compliance with local laws.

These Terms, together with our Privacy Policy shall constitute the entire agreement between you and FiveDinners. If you do not agree with any of the Terms of this Agreement or the Privacy Policy, do not use or access the Site or Services.

2. Use of the Services; Intellectual Property

The Site and its entire contents, features and functionality (including information, text, software, scripts, graphics, pictures, data, images, displays, videos, design user-generated information, editorial and other content) (collectively, the “Content”) are owned by FiveDinners, its licensors or other providers of such Content and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. We strive to ensure that all Content on the Site or provided in connection with the Services is complete and accurate. Despite our efforts, the Content may occasionally be incomplete or contain errors.

2.1 Permitted Use

These Terms permit you to access and use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Content on the Site, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the Site for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
  • If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.

You must not access or use for any commercial purposes any part of the Site or any Services or Content accessed or available through the Site.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Site in breach of these Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of any Content made by you. No right, title or interest in or to the Site or any Content is transferred to you, and all rights not expressly granted are reserved by FiveDinners. Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark and other laws.

The trademarks, service marks, trade names, designs, logos and slogans on the Site are trademarks or copywrite of FiveDinners or the respective owners. You must not use such marks without the prior written permission of FiveDinners or the respective owner.

2.2 Prohibited Uses

You may use the Site only for lawful purposes and in accordance with these. You agree not to use the Site (a) in any way that violates any local, or other applicable law or regulation or (b) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm FiveDinners or Users of the Site, or expose them to liability. Additionally, you agree not to:

  • Use the Site in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Site.
  • Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
  • Use any manual process to monitor or copy any of the material or other Content on the Site, or for any other purpose not expressly authorized in these Terms, without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the Site.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
  • Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Site.

3. Subscription Terms, Fees and Payments

FiveDinners is a fee-based subscription service offered at varying subscription durations. When you sign up for a subscription, you are committed to the term that you have chosen. Users of the Site may be unregistered Users, registered Users or paying subscribers (“Subscribers”).

You must be 18 years or older to subscribe to any Services and provide FiveDinners with accurate and complete registration information. Failure to comply with either of these requirements will constitute a breach of this Agreement.

During registration you will create an account using your email address and password that will be used to authenticate your ongoing access to the Services. You will not:

  • Use the name of another person with the intent to impersonate them
  • Use a name that FiveDinners, in our sole discretion, deems inappropriate
  • Use the rights of another person

You are responsible for the use of your account and you must make your best effort to keep your password secure. You should not share your password with others. If you believe your account has been compromised, you must immediately notify FiveDinners of the suspected breach by contacting us here.

For a Single Household. The Content provided through your subscription is intended for your personal use and should not be shared with others outside of your household apart from the approved sharing features of the Service.

Access to Meal Plans and Content.. You must have an active account to have access to the Content. Once your subscription expires, you will no longer have access to current or previous meal plans or other Content on the Site until such time as your account is either reactivated or renewed.

Termination of your Account. If FiveDinners, in its sole opinion, believes that you are acting in a spirit inconsistent with this Agreement or have breached the Agreement, we may terminate your account. In such a case, you are not eligible for a refund. We also reserve the right to terminate your subscription for any reason even if the reason does not cause a breach of this Agreement. In such a case, we will refund any remaining unused portion of your subscription. The refund will be your sole and exclusive remedy to such a termination.

Prices Subject to Change. FiveDinners may change our base subscription prices at anytime. However, with the exception of any discount from coupon codes or promotional offers, the price for any renewal will be at the same base price that you were originally charged when you subscribed—unless we notify you otherwise. Should your base subscription price change, we will notify you by email and give you a time period of at least two weeks to opt out of the renewal if you do not want to continue your subscription at the new price.

Payments. The payment options and fees will be displayed on the Site at the time the subscription is offered. The terms applying to that subscription are incorporated into this Agreement. Prices for all Subscriptions exclude all applicable taxes unless stated otherwise and are in the form of GBP. To the extent that the law allows, you are responsible for any applicable taxes, whether or not they are listed on the Site.

FiveDinners uses a designated third-party PCI compliant payment platform to store credit and debit card information and process transactions for your Subscription. You are responsible for all transactions processed through the Service. FiveDinners is not liable for any loss or damage from errant or invalid transactions processed through the third-party payment platform.

Initial Purchase. Charges are processed immediately during checkout in accordance with the details displayed to you during the checkout process. When signing up for a free trial, your card information will be collected upon activation and will be automatically charged at the end of the free trial period. There is no further action required by you if you would like to continue to subscribe to the meal plan.

Automatic Renewal. With the exception of gift certificate purchases, all of our meal plan subscriptions renew automatically at the end of their term. Once you sign up for a trial or become a Subscriber, your subscriptions will be automatically renewed and your credit or debit card or other payment method used upon subscribing will be charged at the end of your term. Your subscription will be renewed based on the term you selected when initially setting up the subscription—unless you choose to opt-out or cancel your subscription as described below. The renewal of subscriptions takes place according to the Terms in place on the date of the renewal. If a free trial, promotion, or other offers were made available at the time of purchase, be sure to take note of any rules, conditions, cancellation dates or price changes that may take effect when the promotional or free trial period ends.

Retrying Transactions that Fail. In the event that a subscription charge is unsuccessful, FiveDinners may retry charges to your credit, debit card or other payment used for up to 60 days. FiveDinners may also opt to automatically put you on a payment plan that splits your subscription charges into equal monthly payments. In this case, the sum of the payments in the payment plan will not exceed your original subscription charges. While on a payment plan, you may still cancel at any time and are not liable for the remaining payments should you choose to cancel.

Valid Credit Card. It is your responsibility to ensure that FiveDinners has valid credit or debit card information for your account. FiveDinners may also use third-party services to retrieve updated credit card information for your account.

Cancellation and Opting Out of Trial or Renewal. You may cancel your trial or opt out of your next renewal by contacting us with your name, postcode and email – here or by cancelling your subscription via your account page. You may not cancel your trial or opt out of your renewal by leaving a voicemail, sending an email not through the site or any other means, this is to avoid any errors in receiving your request. To avoid the processing of a renewal payment, you must opt out at least three business days prior to your subscription renewal date. You may cancel a free trial during the free trial period and incur no charge.

Refunds. FiveDinners does not offer refunds on subscriptions unless unable to fulfill the obligation of providing the service as described when you purchased the subscription. We do not provide prorated refunds.

Other Terms. Additional terms and conditions may also apply to specific portions, services or features of the Site. All such additional terms and conditions are hereby incorporated by this reference into these Terms.

3.2 Purchasing from a Third-Party Partner

FiveDinners may make subscriptions available through third-party applications and web sites (“Third-Party Offering”). If you purchase your FiveDinners subscription through a Third-Party Offering you are bound by the payment, cancellation, renewal and refund terms of that particular Third-Party Offering and the terms in Section 3.1 do not apply. These terms will be disclosed by the Partner when purchasing a Third-Party Offering.

4. Communication Between You and FiveDinners

We will generally contact you to let you know about changes to our Services and the products related to our Services. You may opt out of our email communications by following the unsubscribe instructions located within the email communications. You agree that any disclosure, notice, agreement, or other communication that we send to you electronically will satisfy any legal requirement, including that such communication be in writing.

5. Content Submissions

By submitting recipes, photographs, ratings or reviews (“User Contribution”), you grant FiveDinners an irrevocable, non-exclusive, perpetual, worldwide, royalty-free right and license to use, display, modify, reproduce, publish, distribute in any manner existing now or to be developed in the future without compensation of any kind to you or any third party. By submitting any User Contributions, you represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our licensees, successors, and assigns.
  • All of your User Contributions do and will comply with these Terms.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not FiveDinners, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other User of the Site.

FiveDinners reserves the right to delete or refuse to post, at our sole discretion, any submitted content for any reason.

FiveDinners does not allow submitted items that contain:

  • Copyright materials for which the person submitting does not have the authority to provide a release of the copyright
  • Any content that infringes on intellectual property rights of a third party
  • Obscene, profane, or pornographic content
  • Personal attacks on others such as slanderous, defamatory, threatening or harassing content
  • FiveDinners may monitor content submitted, but we cannot be responsible for the submissions of third parties. If you see something that you believe violates these Terms or spirit of our Services, please let us know by contacting us here.

6. Dietary Restrictions & Preferences

FiveDinners is committed to providing simple, balanced meals to help individuals make healthy choices in consultation with their personal physician.

FiveDinners does not:

  • Guarantee the accuracy, completeness, or usefulness of any nutritional or allergen information stipulated on the Site
  • Adopt, endorse, or accept responsibility for the accuracy, completeness or usefulness of any nutritional or allergen information
  • Under no circumstances will FiveDinners be responsible for any loss or damage resulting from your reliance on nutritional, allergy or dietary information and for ensuring that the food you and the members of your household prepare or consume are in accordance with your own specific dietary needs and restrictions. You should always seek the advice of a physician or Registered Dietician for your own specific conditions or dietary needs. FiveDinners will not be liable for any health issues resulting from the consumption of ingredients to which you or a member of your household is allergic or that is harmful to you in any way.

7. Disclaimer of Warranties

Except as otherwise specifically provided herein, your use of the site, the content and any services obtained through the site is at your own risk. The site, content and any services obtained through the site are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. Neither FiveDinners nor any person associated with FiveDinners makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the site, content or services. Without limiting the foregoing, neither FiveDinners nor anyone associated with emails represents or warrants that the site, content, or any services or other items obtained through the site will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components, or that the site or any services or content obtained through the site will otherwise meet your needs or expectations. To the fullest extent provided by law, FiveDinners hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

8. Limitation on Liability

To the fullest extent provided by law, in no event will FiveDinners, its affiliates, or its or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the site, any websites linked to it, any content on the site or such other websites, or any content or services including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.

The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

9. Indemnification

You agree to defend, indemnify, and hold harmless FiveDinners, our affiliates, licensors, and service providers, and our and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable solicitor fees) arising out of or relating to your violation of these Terms or your use of the Site, including, but not limited to, your User Contributions, any use of the Site’s Content and Services, other than as expressly authorized in these Terms, or your use of any information or Content obtained from the Site.

10. Governing Law

The Site is operated from the United kingdom. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the United Kingdom

11. Dispute Resolution; Binding Arbitration

If a dispute arises between you and FiveDinners, our goal is to provide you a neutral and cost effective way to resolve the dispute quickly. You agree to first contact the FiveDinners via the contact us page here to describe the problem and seek a resolution. If that does not resolve the issue, then, except as otherwise provided in these Terms, you and FiveDinners agree that any dispute or claim relating to these Terms or your access or use of the Site or Services will be resolved through binding arbitration, rather than in court; provided, however, that you may assert claims in small claims court if your claims qualify.

(a) YOU AND FIVEDINNERS ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO THESE TERMS OR YOUR PURCHASE OF OR ACCESS TO THE SERVICES OR THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

(b) The arbitration will be administered by the Chartered Institute or Arbritators (“CIArb”). The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.

(c) You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.

(d) You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR FIVEDINNERS WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE. The CIArb may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The CIArb has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.

If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.

Notice. If either you or FiveDinners elects to initiate arbitration, the initiating-party must notify the other in writing via certified mail, return receipt requested, or hand delivery within the applicable limitations period. The demand for arbitration must include (1) the name and address of the party seeking arbitration, (2) a statement of the legal and factual basis of the claim, and (3) a description of the remedy sought. Any demand for arbitration by you must be made in writing here.

Limitation on Time to File Claims. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR IN ANY WAY RELATING TO THESE TERMS OR THE SITE, CONTENT OR SERVICES OF FIVEDINNERS MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

12. Assignment

FiveDinners reserve the right to assign or transfer our rights and obligations under this Agreement. These Terms are personal to you and, as a result, you may not, without the written consent of FiveDinners, assign or transfer any of your rights and obligations under this Agreement. There will be no third-party beneficiaries to this Agreement.

13. Waiver and Severability

No waiver by FiveDinners of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of FiveDinners to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

14. Complete Agreement

This Agreement, including any terms, conditions and policies expressly referenced herein (including our Privacy Policy), together with any legal notices published on the Site, will constitute the complete understanding and agreement between you and FiveDinners, and will supersede and cancel any prior or contemporaneous understandings and agreements, except as expressly provided otherwise by FiveDinners.

15. Copyright Complaints

FiveDinners respects the intellectual property rights of others and requires that users of our Site and Services do the same. U.K. copyright law does not protect recipes that include only listings of ingredients. However, Copyright protection may extend to a description, explanation, or illustration that accompanies a recipe or formula or to a combination of recipes such as in a cookbook. Should you have a copyright complaint, please contact our Customer Service team, as provided below.

16. Contacting FiveDinners

For questions or comments regarding these Terms, please contact the FiveDinners team here.