Last updated: 16th July 2020
You can also ready our Terms of Service here.
We welcome your feedback, so if you have any questions about your privacy, please contact us here.
Children Under the Age of 16
The Site is not intended for anyone under the age of 18. Additionally, we do not knowingly collect any personal information from children under 16. If you are under 16, do not use or provide any information on the Site or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us here.
Information We Collect
Information that you provide to us:
Examples of information you provide to us include your name, email address, physical address, post code, payment method, and telephone number. This information is collected in a number of ways, including, but not limited to, when you register on the Site or through our Services, your interactions with customer service, marketing promotions, and surveys.
Information that we collect automatically:
There are some forms of information that we collect automatically, including:
- Information about your interactions with and use of our website and mobile app.
- Details about your interactions with customer support, such as the times and dates of interactions, the details of the interactions, and live-chat transcripts.
- Device identifiers such as the type of device you use, the version of your browser, your operating system and identifiers that can be used to uniquely identify your device.
- Standard web-logging information such as page views, referral URLs, ad data, IP addresses, connection information, browser versions, and operating system versions.
- Information from advertising network partners about the type of ads you have viewed or interacted with.
Information obtained from other sources:
We may supplement the information collected through the Site and Services with information we obtain from other sources, both online and offline. Examples of this additional information includes demographic information or Internet browser behaviour information. We use this data to better understand our past, current and future members and to improve the FiveDinners Site and Services.
Our Use of Your Information
We use the information we collect to provide, analyze, administer, enhance and personalize our service and marketing initiatives. For example, we may use the information to:
- Identify your general geographic location, such as a city or post code, to determine locally available products and discounts or for other local marketing efforts.
- Detect, prevent or investigate fraudulent uses of our Site or Services.
- Send you service- or marketing-related emails or push notifications.
We may use de-identified or aggregated non-personal information collected from your use of the FiveDinners Site and Services to improve the content and functionality of our Site and Services, and in connection with measurements, analytics, and advertising relationships with our partners. One such example would be to understand where our customers live in order to evaluate potential partnerships or the addition of certain meal plan offerings.
Our Disclosure of Your Information
FiveDinners does not sell your information. There are, however, certain circumstances in which we may share your information with certain third parties without further notice to you, such as in the following examples:
Service Providers: We use other third party companies and contractors (“Service Providers”) to perform services for us or to assist in marketing, research, advertising, communications, infrastructure, and IT services in the course of providing our Services to you.
Promotional Offers: We may offer joint marketing promotions that, in order for you to participate, will require that we share your information with third parties. By participating in these joint promotions, you agree to our sharing of your information. Please note that we do not control the privacy practices of any third-party businesses or guarantee that their practices are similar to ours.
Legal Requirements: FiveDinners may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, to protect the rights, property or safety of FiveDinners, our customers or others.
Others with access to your account: If you choose to share your account with other parties, they may have access to any of your personal information.
You can erase and block these cookies using the features available on your web browser. However, should you do this, it is possible that portions of the site may not function properly or at all.
If you don’t want to receive emails from us, you can simply “Unsubscribe” via a link in the email. However, there are certain administrative emails from which you can’t unsubscribe, such as service notifications and emails related to your financial transactions with us. You may, however, opt out of informational updates and from the weekly electronic delivery of our meal plans.
Right to Access Your Information
We use reasonable administrative, technical, physical and managerial measures to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
Transfer of Information