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Privacy Policy

Last updated: 16th July 2020

You can also ready our Terms of Service here.

Welcome to FiveDinners! (“FiveDinners”, “we”, “us”, “our”) knows that you value your privacy and so do we. We are committed to protecting your privacy through compliance with this Privacy Policy.

We welcome your feedback, so if you have any questions about your privacy, please contact us here.

Application of this Privacy Policy

This Privacy Policy applies to information we may collect from you or that you may provide when you visit or use our website (“Site”), and any other related FiveDinners websites, mobile applications, email list subscriptions, meal plan content subscriptions, and other features and communications (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy does not apply to information collected by any third party, including through any website, application, content (including advertising) that may link to or be accessible from or on the Site or any other Services.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to access or use the Site or Services. By accessing or using the Site or Services, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued access or use of the Site or Services after we make changes is deemed to be acceptance of those changes, so we encourage you to review this policy whenever you use or access the Site. We will indicate any updates to this policy by updating the “Last Updated” date at the beginning of the policy.

Children Under the Age of 16

The Site is not intended for anyone under the age of 18. Additionally, we do not knowingly collect any personal information from children under 16. If you are under 16, do not use or provide any information on the Site or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us here.

Information We Collect

When you interact with us, we may collect both personal and non-personal information, as described below. The term “personal information” is used in this Privacy Policy to refer to information that is not publicly available and that identifies you (or is capable of being used to identify you) or your household (e.g., name, email address, mailing address); sometimes in this Privacy Policy we refer to your personal information as “your information.”” In this Privacy Policy, the term “non-personal information” is used to reference information that cannot be associated with you or your household, or that is publicly available from government records (e.g., de-identified or aggregated information). We may collect, use, disclose, and transfer non-personal information for any purpose.

Information that you provide to us:

Examples of information you provide to us include your name, email address, physical address, post code, payment method, and telephone number. This information is collected in a number of ways, including, but not limited to, when you register on the Site or through our Services, your interactions with customer service, marketing promotions, and surveys.

Information that we collect automatically:
There are some forms of information that we collect automatically, including:

  • Information about your interactions with and use of our website and mobile app.
  • Details about your interactions with customer support, such as the times and dates of interactions, the details of the interactions, and live-chat transcripts.
  • Device identifiers such as the type of device you use, the version of your browser, your operating system and identifiers that can be used to uniquely identify your device.
  • Standard web-logging information such as page views, referral URLs, ad data, IP addresses, connection information, browser versions, and operating system versions.
  • Information collected via the use of cookies, web beacons and other technologies.
  • Information from advertising network partners about the type of ads you have viewed or interacted with.

Information obtained from other sources:

We may supplement the information collected through the Site and Services with information we obtain from other sources, both online and offline. Examples of this additional information includes demographic information or Internet browser behaviour information. We use this data to better understand our past, current and future members and to improve the FiveDinners Site and Services.

Our Use of Your Information

We use the information we collect to provide, analyze, administer, enhance and personalize our service and marketing initiatives. For example, we may use the information to:

  • Identify your general geographic location, such as a city or post code, to determine locally available products and discounts or for other local marketing efforts.
  • Detect, prevent or investigate fraudulent uses of our Site or Services.
  • Send you service- or marketing-related emails or push notifications.

We may use de-identified or aggregated non-personal information collected from your use of the FiveDinners Site and Services to improve the content and functionality of our Site and Services, and in connection with measurements, analytics, and advertising relationships with our partners. One such example would be to understand where our customers live in order to evaluate potential partnerships or the addition of certain meal plan offerings.

Our Disclosure of Your Information

FiveDinners does not sell your information. There are, however, certain circumstances in which we may share your information with certain third parties without further notice to you, such as in the following examples:

Service Providers: We use other third party companies and contractors (“Service Providers”) to perform services for us or to assist in marketing, research, advertising, communications, infrastructure, and IT services in the course of providing our Services to you.

Promotional Offers: We may offer joint marketing promotions that, in order for you to participate, will require that we share your information with third parties. By participating in these joint promotions, you agree to our sharing of your information. Please note that we do not control the privacy practices of any third-party businesses or guarantee that their practices are similar to ours.

Business Transfer: We may transfer your information due to a reorganization, restructuring, merger, sale, or other transfer of FiveDinners, our business or assets. We reserve the right to transfer our information, including your personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Policy.

Social Media Services: If you choose to connect and share information from our Site or Services to a social media network, the information you share is then subject to the social media service’s privacy policy.

Legal Requirements: FiveDinners may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, to protect the rights, property or safety of FiveDinners, our customers or others.

Others with access to your account: If you choose to share your account with other parties, they may have access to any of your personal information.

Cookies

Either FiveDinners or our Service Providers may use cookies in your web browser or utilize tracking pixels to analyze or enhance the use of our Site and Services. These cookies don’t collect information from your computer, but may be used to record information that you have submitted to us. One example of our use of cookies is to enable our Site to remember who you are from visit to visit.

You can erase and block these cookies using the features available on your web browser. However, should you do this, it is possible that portions of the site may not function properly or at all.

FiveDinners allows third-party advertisers that are presenting ads on our behalf to set and access cookies on your web browser. The advertisers’ use of cookies or tracking pixels is subject to their own privacy policy, not this Privacy Policy.

Your Choices

If you don’t want to receive emails from us, you can simply “Unsubscribe” via a link in the email. However, there are certain administrative emails from which you can’t unsubscribe, such as service notifications and emails related to your financial transactions with us. You may, however, opt out of informational updates and from the weekly electronic delivery of our meal plans.

Right to Access Your Information

If you ever have questions about the Privacy Policy, your personal information or want to access what information we hold please contact us here.

Exclusions

This Privacy Policy does not apply to any Personal Information collected by FiveDinners other than the personal information collected through the Site and Services. It does not apply to any unsolicited information you provide to FiveDinners through the Services or any other means, which includes, but is not limited to, information posted to any public areas of the Services or to related forums or social media sites. All unsolicited information is deemed non-confidential and FiveDinners will be free to reproduce, use, and disclose such information without limitation or attribution.

Data Security

We use reasonable administrative, technical, physical and managerial measures to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Site and this Privacy Policy to check for any changes.

Transfer of Information

Given the global nature of our society, FiveDinners conducts business globally, which may result in the transfer of your information internationally. Therefore, by using FiveDinners you acknowledge and agree to the transfer of your information outside of your country of residence to any country where we have facilities or Service Providers. You understand that countries that we may transfer information to may not have as comprehensive a level of data protection as your country, although your personal information will continue to be protected in accordance with the standards described in this Privacy Policy.

For questions or comments regarding our Privacy Policy, please contact the FiveDinners team via our contact us page here.