Terms of Service

Last updated: 20th November 2025

Welcome to FiveDinners! Every week we provide our customers with healthy, affordable and delicious meal plans that are simple to prepare and take the stress out of getting dinner on the table.

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding contract between you (“you”, “your”, or “User”) and FiveDinners Limited (“FiveDinners”, “we”, “us”, or “our”) and govern your access to and use of the FiveDinners website, mobile applications, software, content, subscriptions, meal plans, and related services (collectively, the “Services”).

By accessing, browsing, registering for, or using any part of the Services, you confirm that you have read, understood and agree to be legally bound by these Terms and our Privacy Policy, which is incorporated by reference – you can also read our Privacy Policy here.

If you do not accept these Terms, you must not access or use the Services.

You confirm that you are 18 years of age or older and legally capable of entering into a binding contract under the laws of England and Wales.

2. Amendments to Terms

We reserve the right to amend, update or replace these Terms at any time. All updates will be posted on the Services and shall take effect immediately upon publication.

Your continued use of the Services following publication of updated Terms shall constitute your acceptance of such amendments. It is your responsibility to review the Terms periodically.

3. Access, Registration and Account Security

To access certain Services, you may be required to create an account and provide personal information.

You warrant that:

  • All information provided is true, accurate and complete
  • You will keep your information updated
  • You will maintain the confidentiality of your login credentials

You are solely responsible for all activity occurring under your account, whether authorised by you or not. You must notify us immediately of any unauthorised use or security breach.

We reserve the right to suspend or terminate any account we reasonably believe to be fraudulent, compromised, or in breach of these Terms.

Your data may be stored and processed within the United Kingdom or other jurisdictions in accordance with our Privacy Policy.

4. Intellectual Property Rights

All content, materials, software, designs, trademarks, recipes, meal plans, text, graphics, audiovisual materials, brand identifiers and proprietary systems (“Content”) are the exclusive property of FiveDinners or its licensors and are protected by copyright, trademark and other intellectual property laws.

You are granted a limited, revocable, non-exclusive, non-transferable licence solely to access and use the Content for personal, household, non-commercial purposes.

You shall not:

  • Copy, reproduce, distribute, display or exploit Content for commercial purposes
  • Reverse engineer, decompile or attempt to extract source code
  • Scrape or harvest data or content
  • Remove copyright or proprietary notices

Unauthorised use shall constitute a material breach of these Terms.

5. Acceptable Use and Prohibited Activities

You agree that you shall not misuse the Services including, without limitation:

  • Breaching any applicable law or regulation
  • Circumventing security features or access controls
  • Introducing malware, viruses or harmful code
  • Interfering with system integrity or performance
  • Engaging in abusive, defamatory or unlawful conduct

We reserve the right to investigate, restrict or permanently terminate access where misuse is suspected.

6. Subscriptions, Billing and Renewals

FiveDinners operates as a subscription-based service.

By subscribing, you acknowledge and agree that:

  • All fees are payable in advance
  • Subscriptions automatically renew unless cancelled
  • Pricing, billing cycles and terms are displayed at point of purchase and you agree to those terms by completing your subscription.

We reserve the right to amend prices at any time subject to reasonable notice.

Payments are processed by secure third-party payment providers. FiveDinners does not store full payment card details and is not liable for failures, downtime or errors attributable to such providers.

Free trials may convert automatically to paid subscriptions unless cancelled prior to expiry.

Except where required by law, all payments are non-refundable once processed.

7. Suspension and Termination

We may suspend or terminate access immediately and without notice where:

  • These Terms have been breached
  • Fraud, abuse or misuse is suspected
  • We consider termination necessary to protect our legal or commercial interests

Where termination occurs without breach, any refund is entirely at our discretion and shall not exceed the pro-rata unused portion of the subscription.

8. User Submissions

By submitting any content, including recipes, reviews, comments or images (“User Content”), you grant FiveDinners a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, reproduce, distribute and publicly display such content.

You warrant that you own or control all necessary rights and that your content does not infringe third-party rights or violate any law.

We reserve the right to remove content without notice.

9. Nutritional and Dietary Disclaimer

FiveDinners utilises a combination of:

  • Automated systems
  • Artificial intelligence technologies
  • Data-driven modelling
  • Human nutritional consultants

Meal plans and recipe suggestions are developed with reference to UK-based recognised guidance including NHS publications, Government dietary recommendations and industry frameworks.

You expressly acknowledge and agree that:

  • Such content is provided for general information purposes only
  • AI-supported systems may generate inaccuracies or errors
  • Nutritional science evolves and recommendations change
  • Meal plans are not personalised medical advice

FiveDinners does not guarantee:

  • Any specific health, weight, medical, or performance outcome
  • Accuracy of allergens, calorie counts or nutritional data
  • Suitability of any recipe for individual needs

You assume full responsibility for verifying dietary suitability and safety. You should consult a qualified medical professional prior to following meal plans, particularly if you are pregnant, have allergies, medical conditions or special dietary requirements.

10. Service Availability

We do not guarantee uninterrupted availability of the Services. Planned maintenance, system upgrades, outages, cyber incidents or external provider failures may result in temporary service disruption.

We shall not be liable for any loss arising from service unavailability.

11. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied or statutory.

To the fullest extent permitted by law, we disclaim all implied warranties including, but not limited to, merchantability, satisfactory quality, fitness for purpose and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, FiveDinners shall not be liable for:

  • Indirect, incidental or consequential losses
  • Loss of profits, revenue or data
  • Personal health outcomes arising from use of meal plans

13. Indemnity

You agree to indemnify and hold harmless FiveDinners against all claims, damages, losses, costs and expenses (including legal fees) arising from your breach of these Terms or misuse of the Services.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.

15. Assignment

We may assign or transfer our rights and obligations without restriction. You may not assign your rights without our prior written consent.

16. Severability

If any provision of these Terms is found unenforceable, the remainder shall continue in full force and effect.

17. Entire Agreement

These Terms and any referenced policies constitute the entire agreement between you and FiveDinners and supersede all prior agreements. arising from the consumption of meals or ingredients provided through the Site.

17. Contacting FiveDinners

For questions or comments regarding these Terms, please contact the FiveDinners team here.