Privacy Policy for Five Dinners Limited T/A FiveDinners.com
Last updated: 20th November 2025
Welcome to FiveDinners! (“FiveDinners”, “FiveDinners.com”, “Five Dinners”, “we”, “us”, “our”) we value your privacy and are committed to ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website. FiveDinners.com is a trading name of Five Dinners Limited.
Information We Collect
When you use FiveDinners.com, we may collect:
• Your name, email address and password (for account creation, communication and service delivery)
• Payment-related information where required for processing transactions (processed securely by third-party payment providers – we do not store full payment details)
• Any information you voluntarily provide, including dietary preferences, feedback, competition entries or support enquiries
We do not collect or process special category or sensitive personal data.
How We Use Your Information
We use your personal data for the following lawful purposes:
• To provide and improve our services
• To manage your account and user experience
• To process payments securely through authorised third-party providers
• To send service-related communications and, where consent has been given, marketing communications
• To contact you in relation to internal competitions or promotions
You may opt out of marketing communications at any time.
Cookies and Website Tracking
We use cookies and similar technologies to:
• Improve website functionality and performance
• Personalise user experience
• Analyse traffic and user interactions
• Remember user preferences
These cookies do not access data stored on your device and do not collect sensitive information.
Cookie Consent
We operate a cookie consent mechanism compliant with UK regulations. When you first visit our website you will be given the option to:
• Accept all cookies
• Customise your cookie preferences
• Reject non-essential cookies
You can change or withdraw your consent at any time via your browser settings or our cookie management tool. Some website features may not function correctly if essential cookies are disabled.
Competitions and Communications
Members may be automatically included in internal prize draws or competitions operated by Five Dinners Limited. Winners will not be publicly identified without their prior explicit consent. Where a member has joined FiveDinners through an employer, public body or organisational programme, the relevant organisation may contact the individual directly to seek consent before any prize is awarded or their identity is disclosed. No personal data will be published or shared publicly without clear and lawful consent.
Data Retention, Disclosure and Anonymised Reporting
Five Dinners Limited does not sell personal data and does not disclose personal data to third parties, except where required to process payments via secure third-party providers or where disclosure is required by law, regulation, court order or lawful authority. Personal data is retained only for as long as necessary to provide services, meet legal obligations, or support legitimate business operations, and is securely deleted when no longer required.
We may generate anonymised and aggregated statistical data from user activity for the purposes of analysis, reporting, service improvement and business planning. This data does not identify individuals and cannot be used to re-identify any user.
Business Transfers
In the event that FiveDinners.com or Five Dinners Limited is sold, merged, or restructured, personal data may be transferred as part of the business assets. Any such transfer will be conducted in accordance with applicable data protection law and this Privacy Policy. We are not responsible for the acts or omissions of third parties following a lawful transfer.
GDPR Compliance and Data Protection
Five Dinners Limited processes personal data in accordance with UK GDPR and the Data Protection Act 2018. We apply data minimisation, purpose limitation and appropriate security standards. Individuals have the right to request access, correction, restriction, portability or deletion of their data, and to object to certain types of processing. Requests will be handled within statutory timeframes.
Data Security and Trust
We implement appropriate technical and organisational security measures to protect personal data, including encryption-in-transit, firewalls, access control systems, brute-force attack protection and continuous monitoring. While we take reasonable steps to protect information, no internet-based system can be guaranteed as 100% secure and we cannot warrant absolute security.
Data Destruction Policy
Personal data is securely deleted or anonymised when no longer required. Verified deletion requests will be completed promptly unless legal obligations require continued retention. System backups are overwritten or securely purged on a rolling basis.
Disaster Recovery Policy
We maintain disaster recovery procedures proportionate to the nature of our services. These include cloud-based redundancy and daily rolling backups. We do not guarantee uninterrupted service and are not liable for service outages outside of our reasonable control.
Business Continuity Policy
We maintain business continuity procedures designed to minimise operational disruption. Service continuity may be impacted by events beyond our reasonable control, including technical failures or supplier outages.
Changes to This Privacy Policy
We may update this Privacy Policy at any time. Updated versions will be published on our website. Continued use of the website after changes constitutes acceptance of the updated policy.
Contact or Questions
For questions or comments regarding our Privacy Policy, please contact the FiveDinners team via our contact us page here.
You can also read our Terms of Service here.