Privacy Policy for Five Dinners Limited T/A FiveDinners.com
Last updated: 21st July 2026
Welcome to FiveDinners! “FiveDinners”, “FiveDinners.com”, “Five Dinners”, “we”, “us” and “our” refer to Five Dinners Limited. We value your privacy and are committed to ensuring that your personal data is handled securely and responsibly.
This Privacy Policy explains how we collect, use, share and protect your personal information when you access or use the FiveDinners website, mobile applications, meal-planning platform and related services (collectively, the “Services”).
FiveDinners.com is a trading name of Five Dinners Limited.
Information We Collect
When you use the Services, we may collect:
• Your name, email address, password and other account information
• Dietary, lifestyle, household and meal-planning preferences that you choose to provide, including allergies, intolerances, pregnancy, menopause, Type 2 diabetes and other health-related preferences
• Payment and subscription information, including subscription status, purchase history and transaction identifiers. Full payment-card details are processed by our payment providers or the relevant app store and are not stored by FiveDinners
• Information about your use of the Services, including meal-plan selections, saved recipes, preferences, interactions and feature usage
• Technical and device information, including device type, operating system, app version, IP address, device identifiers and language settings
• Diagnostic information, including crash reports, error logs, performance information and security events
• Push-notification tokens and notification preferences where you choose to enable notifications
• Information that you voluntarily provide, including feedback, competition entries, support enquiries and communications with us
• Information received from Apple, Google or another app-store provider where necessary to confirm purchases, manage subscriptions, prevent fraud or provide the Services
Dietary and Health-Related Information
Certain dietary and meal-planning preferences may reveal or relate to health information and may therefore constitute special-category personal data under UK data protection law. This may include information concerning pregnancy, menopause, diabetes, allergies, intolerances or other health-related dietary requirements.
We process this information only where you choose to provide it for the purpose of personalising your meal plans and related Services. Where required, we rely on your explicit consent under Article 9(2)(a) of the UK GDPR.
You may withdraw your consent or remove or amend these preferences through your account settings at any time. Withdrawal will not affect processing carried out before consent was withdrawn but may prevent us from providing certain personalised features.
How We Use Your Information
We may use your personal data:
• To create and manage your account
• To provide personalised meal plans, recipes and related Services
• To remember and apply your dietary, lifestyle and household preferences
• To process and administer payments and subscriptions through authorised payment or app-store providers
• To operate, maintain, secure and improve our website and mobile applications
• To analyse how the Services are used and identify technical problems
• To send service-related communications, including account, security and subscription messages
• To send marketing communications where consent has been given or where otherwise permitted by law
• To administer internal competitions and promotions
• To respond to enquiries and provide customer support
• To prevent fraud, misuse and security incidents
• To comply with our legal and regulatory obligations
You may opt out of marketing communications at any time by using the unsubscribe link included in our communications or by contacting us.
Our Lawful Bases
Depending on the relevant processing activity, we rely on:
• Performance of a contract: to create and manage accounts, personalise meal plans, administer subscriptions and provide the Services
• Consent: for marketing communications, non-essential analytics and, where applicable, health-related special-category information
• Legitimate interests: to secure and improve the Services, prevent fraud, respond to enquiries, analyse service performance and administer our business, where those interests are not overridden by your rights
• Legal obligation: to maintain required financial records, respond to lawful authorities and comply with applicable law
Where we process special-category health-related information, we also identify an appropriate condition under Article 9 of the UK GDPR, which will normally be your explicit consent.
Cookies, App Analytics and Similar Technologies
We may use cookies, local storage, app analytics, software development kits and similar technologies to:
• Operate and secure the Services
• Improve website and App functionality and performance
• Remember user preferences
• Personalise the user experience
• Monitor performance and diagnose technical faults
• Analyse traffic, feature usage and user interactions
• Improve our website, mobile applications and Services
Where consent is legally required for non-essential cookies, analytics or similar technologies, these will not be activated until consent has been obtained.
Information about the specific cookies and similar technologies used through our website is available through our cookie-management tool.
Cookies and Analytics Consent
We operate a consent mechanism in accordance with applicable UK requirements. When you first visit our website, you will be given the option to:
• Accept all cookies
• Customise your cookie preferences
• Reject non-essential cookies
Where required, the App will also request consent before using non-essential analytics or similar technologies.
You can change or withdraw your consent at any time through our cookie-management tool, the App’s privacy settings where available, or your device or browser settings. Disabling certain technologies may affect the operation of some features.
Mobile Application and Device Permissions
The App may request permission to send push notifications or access particular device features. We will request permission through your device before accessing features that require permission or consent.
You may change these permissions through your device settings at any time, although disabling certain permissions may affect some App functionality.
We may collect technical, performance and diagnostic information to identify faults, monitor security, understand how the App is used and improve its operation.
We will not access features such as your camera, photographs, precise location, contacts or microphone unless the relevant feature is included within the App and you have granted the required device permission.
App Stores and Subscription Providers
If you download the App or purchase a subscription through Apple, Google or another app-store provider, that provider will process certain personal data independently in accordance with its own privacy policy.
We may receive limited information from the provider, such as a transaction identifier, subscription status, renewal or expiry information, country or region and confirmation of payment.
We use this information to activate and manage your subscription, provide access to the Services, maintain transaction records and prevent fraud.
FiveDinners does not receive or store the full payment-card details used for app-store purchases.
Competitions and Communications
Members may be automatically included in internal prize draws or competitions operated by Five Dinners Limited. Winners will not be publicly identified without their prior explicit consent. Where a member has joined FiveDinners through an employer, public body or organisational programme, the relevant organisation may contact the individual directly to seek consent before any prize is awarded or their identity is disclosed. No personal data will be published or shared publicly without clear and lawful consent.
Data Retention, Disclosure and Anonymised Reporting
Data Retention, Disclosure and Anonymised Reporting
Five Dinners Limited does not sell personal data.
We may share personal data with trusted service providers acting on our behalf, including:
• Cloud-hosting and database providers
• Payment-processing and app-store providers
• Email-delivery and communication providers
• Customer-support providers
• Analytics and diagnostic providers
• Security, fraud-prevention and technical service providers
These providers may only process personal data in accordance with our instructions, their contractual obligations and applicable data protection law.
We may also disclose personal data where required by law, regulation, court order or lawful authority, or where reasonably necessary to protect our rights, users or Services.
Personal data is retained only for as long as reasonably necessary to provide the Services, meet legal obligations, resolve disputes, prevent fraud and support legitimate business operations. It will be securely deleted or anonymised when no longer required.
We may generate anonymised and aggregated statistical data from user activity for analysis, reporting, service improvement and business planning. This may include reporting provided to employers, public bodies or organisations that make FiveDinners available to their members.
This anonymised and aggregated information does not identify individuals and will not be used by FiveDinners to re-identify any user.
International Data Transfers
Some of our service providers may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we use an appropriate lawful transfer mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another legally recognised safeguard.
Further information about the safeguards used may be requested using the contact details below.
Business Transfers
In the event that FiveDinners.com or Five Dinners Limited is sold, merged, or restructured, personal data may be transferred as part of the business assets. Any such transfer will be conducted in accordance with applicable data protection law and this Privacy Policy. We are not responsible for the acts or omissions of third parties following a lawful transfer.
GDPR Compliance and Data Protection
GDPR Compliance and Your Rights
Five Dinners Limited is the controller of the personal data described in this Privacy Policy.
Five Dinners Limited processes personal data in accordance with the UK GDPR and the Data Protection Act 2018. We apply data minimisation, purpose limitation and appropriate security standards.
Depending on the circumstances, you may have the right to:
• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request the transfer of your information in a portable format
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner’s Office
Requests relating to personal data may be submitted using the contact details below. We may require verification of identity before processing certain requests and will respond within the applicable statutory timeframe.
You have the right to lodge a complaint with the Information Commissioner’s Office. We would appreciate the opportunity to address your concerns first, but this does not affect your right to contact the ICO. Further information is available at ico.org.uk.
Data Security and Trust
We implement appropriate technical and organisational security measures to protect personal data, including encryption-in-transit, firewalls, access control systems, brute-force attack protection and continuous monitoring. While we take reasonable steps to protect information, no internet-based system can be guaranteed as 100% secure and we cannot warrant absolute security.
Account and Data Deletion
You may request deletion of your FiveDinners account and associated personal data through the account settings within the App, through the account-deletion facility on our website or by contacting us.
Following a verified request, we will delete or anonymise personal data associated with your account unless retention is necessary to comply with legal obligations, resolve disputes, prevent fraud, establish or defend legal claims or enforce our agreements.
Deleting your account does not automatically cancel an active subscription purchased through Apple, Google or another app store. You must cancel that subscription separately through the relevant app-store account.
Personal data is securely deleted or anonymised when no longer required. System backups are overwritten or securely purged on a rolling basis.
Disaster Recovery Policy
We maintain disaster recovery procedures proportionate to the nature of our services. These include cloud-based redundancy and daily rolling backups. We do not guarantee uninterrupted service and are not liable for service outages outside of our reasonable control.
Business Continuity Policy
We maintain business continuity procedures designed to minimise operational disruption. Service continuity may be impacted by events beyond our reasonable control, including technical failures or supplier outages.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be published through the Services and will display the date on which they were last updated.
Where changes are material, we will provide reasonable notice through the Services, by email or by another appropriate method.
Where we rely on consent, we will obtain fresh consent if this is required by law.
Contact or Questions
Five Dinners Limited is responsible for the personal data described in this Privacy Policy. For questions or comments regarding our Privacy Policy, please contact the FiveDinners team via our contact us page here.
You can also read our Terms of Service here.